1.1 - I've added a new player to my league, but they do not appear on the league home page. How can I make them appear?
Make sure that your players are all active for your current season, otherwise they will not all show up on the Leaderboard and League Round Scores pages. To do this, go to "Manage Golf Leagues" in the left side menu, then click the calendar button to Manage Seasons, then click the players button to Manage Season Members. Make sure all of the players that are participating in this season are checked, then click save.
1.2 - I can't schedule my matches because players do not have handicaps. How can I resolve?
We require all players to have handicaps generated before they can participate in match play. The reason being that the players cannot play a match fairly if they do not know who will get strokes on each hole. The system requires 3 or more scores by default to generate a handicap, however, this number can be customized in the Season's handicap settings. View our "How to set default handicaps" tutorial linked on our homepage for instructions on generating handicaps.
1.3 - My league has multiple flights, can FringeGolfers.com support this?
We don't support flights directly. However, what we recommend is to have multiple concurrent seasons within your league for each of the flights. So for example if you had two flights, you’d first add all players from both flights to your league. Then create two seasons - call one something like "2018 Flight A" and the other "2018 Flight B". Give both seasons the same begin/end dates. Within each season, you have the option to define which players are active for that season... so you'd make only the A players active for the "2018 Flight A" season, and only the B players for the "2018 Flight B" season. This would allow all players to see both flights, but the standings/stats would be separate for season A and B. Be aware that you would need to schedule your round dates into each season separately.
1.4 - My league uses match play, but also has a stroke play side competition. Can I pick multiple scoring systems for my season?
No - we only allow selection of one scoring system for each season. However, you might consider these alternatives:
2.1 - When creating a new course, I click save but it says "Please correct all highlighted fields.". I don't see any highlighted fields - how do I get past this?
This typically occurs when you have not filled out data for both Front and Back Nines. The highlighted fields are on the tab for a nine that is hidden. You can either select that tab and fill out the data, or if your course only has nine holes, use the "Remove Selected Nine" button to deleted the unused nine.
2.2 - I created a new course but made errors on the tee names or forgot to add one of the nines. The system will not let me fix these, how can I resolve?
We lock down some of the course data on the Edit Course screen since the courses can be re-used by multiple leagues. However, our support team can manually update these items in our database directly when needed. Please follow the "Contact" link at the bottom of the page and we can help. You'll need to let us know the Course Name and Location, as well as the problem that needs to be fixed.
3.1 - Do I have to wait for my players to play 3 rounds before they can get a handicap?
The number of rounds required to generate a handicap can be adjusted in the League Season settings. In addition, our Manage External Scores page can be used to generate player handicaps before they play any rounds. View our "How to set default handicaps" tutorial linked on our homepage for instructions on generating handicaps.
3.2 - I need to generate default handicaps for my players but only have 9-hole scores to enter on the Manage External Scores page. How can I generate handicaps?
You have two options on how to enter your 9-hole scores on this page:
1. The "official" way to handle this per USGA rules is to combine 9-hole scores to make 18-hole scores. To get the course rating for the 18 hole score, you'd add the course ratings from the two nines. To get the slope rating, you'd take the average of the two nine's slope ratings. So for example, if you had 36.5/110 for one nine, and 36.0/120 for the other, the combined values would be 72.5/115.
2. The "official" way is kind of a pain. Simply doubling the 9-hole scores tends to be a close enough approximation to get your league started. So if a player has a score of 40 for 9-holes on a course that was 36.5/110. You'd enter their score on our External Scores page as an 80 with the ratings 73.0/110 (double the score and course rating, keep slope rating as is).
3.3 - Do you support players in a match playing from different tees?
Yes and no. The system will allow players from different tees to compete in a match. Simply choose the proper tee for each player when entering their scores. The players' course handicaps will be calculated using the slope rating for each tee as appropriate, so the player on the more difficult tee may get an advantage from the higher rating. However, we do NOT adjust their course handicaps based on differences between the tees' course ratings, as described here.
Note: Rumor has it that the newer "WHS" handicapping system to be unveiled in 2020 will define "playing handicaps" that represent the number of strokes the player gets relative to par, rather that relative to the course rating. So this type of adjustment will no longer be necessary. If this is important to your league, keep an eye out for when FringeGolfers may support WHS. We do not have a planned date for this yet, but will be sometime after Jan 2020 when the rules for this format are published.
4.1 - How do players that I add to my league get access to the website?
When you add players to your league, if you specify an email address for them, we'll send an email with their login info to access the website. If you do not specify an email address for the player, they will not be able to access the league.
4.2 - I did not receive an email for my [password reset, league membership, etc] action.
First check your junk mail folder in case our email got caught by spam filters. If found, be sure to mark the email as legitimate so we do not get blocked again in the future. If still not found, try adding our "email@example.com" email address as a safe sender in your email client. Steps to do this are dependent upon your email provider, but often involve adding this email address to your address book or contacts list. Please refer to your specific email provider's documentation for further information.
4.3 - I added a player to my league but they accidentally deleted their membership email with default password. How do I resend it?
The easiest way for them to gain access to their account is to use our password reset form (linked off the login page) and we'll send out a new password. If you really want to resend the league membership email, this can be done by removing the player from the league and adding them back again. Be aware that if you've added any scores for this player, these steps will delete that data.
4.4 - How do I verify my email address so that I can receive league announcements?
There are two ways a player can verify their email address:
5.1 - Why can regular non-admin players add scores into the system? Can I block this in my league settings?
Regular players can only enter new scores. Once scores are recorded in the system, only an admin can change or delete them. We allow regular players to enter their own scores to try to lessen the load on administrators. With this capability, the administrator can simply check that scores were recorded accurately, then not worry about anyone changing them later. We do not provide a setting to alter this behavior at this time, but may add a setting in the future if there is enough demand for it.
5.2 - Can I just enter the total round score, or do I have to enter each hole-by-hole scores?
FringeGolfers.com only accepts hole-by-hole entry of league round scores at this time. If you have a large league, we recommend granting administrator access to a few trusted players to allow the work of entering scores to be divided between multiple people. Alternatively, you might allow your players to enter their own scores directly (they can add new scores, but only admins can edit/delete), and then as the administrator just double check for accurate recording.